Building an Ontology for Intelligent Software

Customer ├── owns → Contract ├── uses → Product ├── opened → Ticket ├── belongs to → Account └── contacted by → Employee

Then explain what an ontology provides:

• entities
• types
• relationships
• properties
• semantics
• constraints
• actions

The central argument: An intelligent system needs to understand not just what data exists, but what that data means.

This is a major Frontal differentiator, so it deserves an early article.